Return Policy

ianvistashop Order Cancellation, Return & Refund Policy

At ianvistashop, we aim to provide a transparent and hassle-free shopping experience. Please review our detailed policy below regarding order cancellations, returns, and refunds to ensure your peace of mind.

Order Cancellation

  • Cancellations Before Shipping or Production: If you wish to cancel your order before the product has been shipped or entered production, you will be eligible for a full refund. Please contact our customer service team promptly to initiate the cancellation process.
  • Cancellations After Shipping: Once your order has been shipped, cancellation is no longer possible. In such cases, please refer to our return policy below for guidance.

Return Policy

We accept returns for eligible items, and you have the right to request a return within 30 days of product delivery.

Eligibility for Returns

  • Items must be unused, in their original condition as received, and with complete packaging (including boxes, tags, and certificates if applicable).
  • Customized or personalized items are excluded from the 30-day return policy, unless there is a manufacturing defect.

Return Process

  1. To start a return, please contact our customer service at Serviceianvistashop@outlook.com and provide your order number, photos of the item, and your purchase receipt or proof of purchase.
  2. Our team will confirm the return eligibility and provide you with the designated return address.

Shipping Costs for Returns

  • If the return is due to customer-related reasons (e.g., change of mind), you will be responsible for the return shipping costs. The specific amount depends on the courier service you choose.
  • If the return is caused by our error (e.g., damaged items or incorrect products received), we will cover the return shipping costs. No restocking fees will be charged for any returns.

Refund Policy

  • After we receive and inspect the returned item, we will notify you via email to confirm receipt and inform you whether your refund request is approved.
  • If approved, the refund will be processed automatically and returned to your original payment method (credit card or payment account) within a certain number of business days.

Delayed or Unreceived Refunds

If you haven’t received your refund within the expected timeframe, please take the following steps:


  1. Check your bank account or payment platform statement again.
  2. Contact your credit card issuer or bank, as refund processing may take additional time depending on their internal procedures.
  3. If the issue persists, please contact our customer service at Serviceianvistashop@outlook.com for further assistance.


We value your trust and are committed to resolving any issues promptly. For further questions, feel free to reach out to our team at any time.